FAQ
Find quick answers to the most common questions about SentinelIQ, our AI-powered ad fraud protection platform. Can't find what you're looking for? Our support team is always ready to help.
How It Works & Technology
We use a multi-layered AI approach. Our core machine learning models analyze hundreds of behavioral and technical signals—like click patterns, mouse movements, IP reputation, and session logic—to build a model of "real human" behavior. Anything that deviates significantly from this model is flagged and blocked as suspicious or fraudulent.
Rule-based filters (like blocking a specific country) are static and easy for fraudsters to bypass. Our AI is dynamic and adaptive. It learns normal patterns for your specific traffic and can identify new, sophisticated fraud tactics it has never seen before, making it far more effective and future-proof.
No. Our system is designed for high precision. The AI is finely tuned to distinguish between malicious bots and legitimate users. Real customers will not experience any interruption, delay, or see any CAPTCHAs.
We're here to help you protect what matters.
Setup & Integration
We support all major platforms, including Google Ads, Microsoft Advertising (Bing Ads), Meta Ads (Facebook & Instagram), LinkedIn Ads, TikTok Ads, and many programmatic platforms via our API.
You can be protected in under 10 minutes. Simply connect your ad accounts (like Google Ads) using our secure integration. Our AI begins analyzing traffic immediately, and you can see real-time blocks on your dashboard from day one.
No technical skills are needed. Our setup is a no-code process. You just need access to your ad accounts to grant secure, read-only permissions. No changes to your website code are required for core ad platform protection.
Plans, Pricing & Billing
Our system will notify you proactively. You can easily upgrade your plan at any time from your account dashboard to accommodate your growing needs. Your protection will continue uninterrupted.
Yes! We offer a full-featured 14-day free trial on all our monthly plans. No credit card is required to start. You can test all the features and see the value for yourself before any payment.
Absolutely. You can upgrade, downgrade, or cancel your monthly subscription at any time directly from your account settings. There are no long-term contracts locking you in.
Security & Data Privacy
Security is our top priority. We use secure OAuth connections that are read-only. We never ask for, nor can we make changes to, your campaigns, bids, or budget. All data is encrypted in transit and at rest.
Yes. We are fully compliant with major global data privacy frameworks, including GDPR and CCPA. We act as a data processor and do not sell your data. You can view our Data Processing Agreement (DPA) upon request.
Results & Reporting
Protection is real-time. The moment our AI identifies a fraudulent click or bot visit, it is neutralized instantly, preventing any budget waste or data pollution.
We provide clear, actionable reports. Your dashboard shows key metrics like "Budget Protected," "Invalid Clicks Blocked," and "Threats Neutralized." You can generate and download professional, white-label-ready reports to demonstrate tangible savings and cleaner analytics.
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